NewLync-AS-Recording Management System
Concurrent
Hot Standby
Security
The Call Recording Management System is one of the management software modules of the NewRock NewLync-AS series
It is composed of the call recording collection module, call recording integration module, organizational structure management module (including permissions), and statistical reporting module. and other modules.
The system is implemented based on the media collection interfaces of the Newrock MX series access gateways,OM series integrated communication platforms,and the NewLync 2.0 collaborative communication platform.
The system is designed witha B/S architecture, based on the media collection,providing an application platform for NewRock’s digital collaboration solutionsthat offers full call recording, recording storage, recording search, and statistical reporting functions. and other platforms
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Multi-permission management, file encryption, tag classification, automatic backup, and other comprehensive recording management modules, along with advanced audio processing technology, ensure clear and lifelike recording quality.
In addition to standard reports, users can customize statistical types, export various statistical data, and utilize nine query methods to better understand recording situations and manage recording files.
Dual machine hot standby, with different levels of email alerts, encrypted recording files, system operation logs, etc., ensures secure backups and maintains the continuity and stability of the recording service.
From middleware and databases to servers and operating systems, domestic adaptation is carried out to independently and controllably realize the core functions and technical architecture of the software, enhancing the system’s own security and controllability
The Ministry of Public Security's telephone recording system is used for subsequent litigation and evidence collection, which aids in investigation and case handling.
Banks, insurance companies, and other financial institutions need to record telephone calls with customers to ensure compliance, prevent fraud, and resolve disputes.
Hospitals, clinics, and healthcare providers may record telephone consultations, appointments, and diagnostic procedures to maintain complete patient records and provide evidence to support medical decisions.
Schools and training institutions use phone recording systems to record the conversations between students and teachers, in order to monitor teaching quality and student progress.
By analyzing call data, collecting market research data and customer feedback, products and services can be improved; sales techniques and customer feedback can be analyzed to improve sales strategies and enhance performance.
Real-time recording and preservation of the conversation content between customer service and customers facilitate later quality assessment, complaint handling, and employee training.
Emergency service departments such as police stations, fire departments, and ambulance services may record emergency calls to assist with dispatching and resolving issues.
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