Customer Background

Since its establishment in 1970s, KN Petroleum Company is a national company in the MENA region responsible for the sale and distribution of all petroleum products in the local market.

It owns approximately 33 branches throughout the middle east region in response to the increasing demand for gasoline and other fuels in line with urban expansion and the establishment of new residential cities.

System Requirement

1.Head quarter and branches should call each other via extension to extension calling.

2.Head quarter should have active redundant server, support failover/redundancy of IP

3.System maximum capacity shall not be less than 4000 users for HQ and for each branch according to the attached table

Call feature Requirement

• Caller ID on all types of extensions
• Calling Name Identity for Internal calls
• Call Information Logging over Ethernet Interface
• Direct in Dialing (DID) if supported by service provider
• Emergency Extensions
• Hot Line
• Malicious Call Tracing
• Music on Hold
• Parallel Ringing
• Repeated individual diversion
• Authorization Code
• Call Pick-up
• Call parking
• Call inquiry & refer back
• Conference
• Diversion
• Do Not Disturb
• Follow-me
• Diversion
• Callback
• Intrusion
• Call waiting

New Rock Solution

1.HQ deploy OM8000 IP PBX with 4000 users capacity space with hot automated stand by match is unified communication requirements.

2.Deploy digital trunk gateway OM1000-TE to connect to the ISDN.

3.Branch with 200 units,7 Branch with 100-200 units,8 branches with 50-100 units ,the rest all under 50 units deploy IP phones, and all register to the HQ OM8000 IP PBX.

4.RMS for call recording multi-level management and enquiry

5.UMS for remote management and upgrade

6.Billing software for monitoring the usage of the call activity

Solution Features

Unified Communication

Provide a reliable communication requirement that has multi-features such as speed dial , alternative Routing, etc

Call Management

Comprehensive phone call tracking/usage monitoring and reporting for IP/VolP PBX systems, unified management to monitor multiple branch telephone activities

Flexible

Expandable with optional functionalities to add value and grow with business needs

HA redundancy for PSTN or power failover to assurance the 4000 extensions call reliability