Support
Together with our agents and distributors, we provide convenient local services and quality after-sales maintenance services to our customers, offering a standard service of 5×8(Weekly5day,8hour/day)Service support, by phone, e-mail, and Skype to provide maintenance, repair, remote technical support and other services for customers
Tech skype:newrock.gs
Global tech support:gs@newrocktech.com
Professional Services Experience(Years)
After-sales service hotline(Hours)
Certified channel service(site)
New Rock has excellent services process and provides customers with one-stop service experience!

| Item | Service | Description |
| 1 |
Remote Technical Support Services |
Professional technical service team provides7×24 remote technical support service |
| 2 |
Onsite Technical Support Services |
FastArrive on site within 2 hours and be removed within 8 hours |
| 3 |
On-site client training |
Provide reasonable and effective technical training for different needs of customers |
| 4 |
Original factory customer training |
Invite customers to attend the technical training organized by the original factory |
| 5 |
Equipment maintenance service |
Provide timely equipment maintenance services |
| 6 |
On-site maintenance services |
On-site detection of defective machines and on-site replacement of new parts |
| 7 |
On-site spare parts service |
Proportional provision of on-site spare parts |
| 8 |
Network Inspection Service |
Quarterly on-site inspections |
| 9 |
Custom development of product requirements |
Complete custom product development based on new customer requirements |
|
10 |
Software Upgrade |
Provide equipment and network management software upgrades to customers in a timely manner |
| 11 |
Technical Documentation |
Provide technical and engineering documentation to customers |
| 12 |
Critical period assurance services |
Network guarantee service on important dates |
Tel:021-61202700 / 52217917
Address:5/F Block B, Building 1, No.188 Pingfu Road, Xuhui District, Shanghai 200231, China
Copyright ? New Rock Technologies, Inc. All Rights Reserved. 滬ICP備15008515號(hào)-1