Solutions
Scattered around in different places, each shop/site has the following roles,
1. Outbound call centers
Supervision of outbound call quality to provide better customer service
2. Customer complaint centers
Supervision of customer complaints handling process
To address massive information and data from each shop outlet, the headquarters will centralize the information management and run statistical analyses to uncover customer needs, evaluate service site performance, and score customer satisfaction.
The New Rock logistics IP audio solution can satisfy the communcition and management requirement between headquarters and shop/store.
·The telephone service can continue uninterrupted during power outage and network disconnection.
·Recording Agent can collect and manage phone calls generated from different center
·Audio recordings are stored in the device for future on-demand searches, and help evaluate the employee performance
·Add or delete extensions in the system, will not interruption in the current system
·With the audio recording management, unified management system, the headquarters can centralize manage the audio files and devices throughout all shop outlets
· Support multi-site networking with NAT Traversal Service, reduce internal call cost
· Batch deployment/configuration, improve operation efficiency
Tel:021-61202700 / 52217917
Address:5/F Block B, Building 1, No.188 Pingfu Road, Xuhui District, Shanghai 200231, China
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