New Rock is a digital solution provider of intelligent VoIP communication and cloud services, with products such as VoIP gateway, IP phone, IP-PBX, call recording solution, audio and video conferencing system, etc.
Together with our agents and distributors, we provide convenient local service and quality after-sales maintenance service. The standard service provided is 5×8 (5 days a week, 8 hours a day) technical service support, providing customers with maintenance, repair and remote technical support services through phone and e-mail.
(New Rock Technologies, Inc.) is a new generation of intelligent communication equipment and solution provider. We provide future-oriented intelligent communication products and services to customers such as telecom operators, governments, enterprises, etc.
Since the establishment 19 years ago, New Rock has always taken R&D as our core mission and insisted on independent innovation. New Rock has more than 80 certificates and honors, with 19 years of industry brand recognition and influence, and is the common choice of many customers!
New Rock has established a nationwide service system with Shanghai headquarters as the center and six branches or offices in Beijing, Guangzhou, Shenzhen, Shandong, Wuhan and Chengdu to provide customers with perfect pre-sales consultation and after-sales service.
The telephone is an important window of external communication for enterprises. However, according to incomplete statistics, even during working hours, the connection rate of corporate customer service calls is only 93.7%, while during non-working hours, especially on holidays, the call loss rate can be as high as 50%. What are the ways to fundamentally reduce the call loss rate during non-working hours?
The extension of the switchboard function of Timeless OM series IP-PBX - the switchboard template - breaks through the limitations of traditional switchboards. No operator, no fixed office space, not even a fixed telephone number is required. With a pre-set switchboard template, you can set up a perfect on-call switchboard process during non-working hours - playing an out-of-hours welcome message, transferring the call to the on-call person, and then selecting it according to the date.
The Smart Duty solution is suitable for the following scenarios. - There is no duty officer left in the office and customers call the landline unanswered after hours - A welcome message with different content each day, such as a special offer or an advertisement for a special deal - Different working hours at weekends, e.g. restaurants open in the afternoon and evening on weekends
Customer value Avoid missed calls: none working hour calls are forwarded to the mobile phone of the on duty officer, so that business opportunities are not missed Enhance your corporate image: play different welcome messages or advertisements according to your needs to enhance your brand image Reduce labour costs: make full use of existing resources and eliminate the need for extra office staff Improve customer satisfaction: respond to incoming calls and increase customer satisfaction